Refund & Withdrawal Policy

Last updated: 16 July 2026 · Version 1.0

Two separate protections apply when you buy from us: our own 7-day money-back guarantee, and — if you are a consumer in the EU — your statutory 14-day right of withdrawal. Whichever is more favourable to you at the time applies.

1. Our 7-day money-back guarantee

• If you are not happy with your first order for any reason, tell us within 7 days of the purchase and we refund it in full — no questions, no pro-rata deduction.
• Applies once per customer, to the first billing period of your first server. Renewals, upgrades and subsequent orders are not covered by the guarantee (your statutory rights below still apply to them where relevant).
• Request it via a support ticket from your account. Refunds go back to the original payment method, normally within 5–10 business days depending on your bank.
• The guarantee is void where the service was used in breach of the Terms (for example for attacks or crypto mining).

2. Your 14-day EU right of withdrawal

As a consumer in the EU you may withdraw from a distance contract within 14 days of concluding it, without giving a reason (Directive 2011/83/EU; Greek Law 2251/1994).

• Because game servers are provisioned within minutes, at checkout you expressly request that the service starts immediately, before the 14-day period ends.
• If you withdraw within the 14 days, you pay only a proportionate amount for the days the service was provided, and we refund the rest. During the first 7 days our money-back guarantee above is more generous — a full refund — so pro-rata deduction in practice matters only from day 8.
• Once the billing period you paid for has been fully used, the service is fully performed and the right of withdrawal for that period lapses.

To withdraw, send an unambiguous statement via support ticket or email — for example: "I hereby withdraw from my contract for [service name], ordered on [date], account email [email]." We confirm receipt without delay and refund within 14 days of your statement.

3. Renewals and cancellation

• Subscriptions renew automatically. You can cancel any time from your dashboard; cancellation takes effect at the end of the paid period, and no further invoices are issued.
• Already-paid renewal periods are not refunded pro-rata when you cancel mid-period — cancel before the renewal date to avoid the next charge. (If a renewal charged you by surprise, open a ticket; we would rather fix it than argue.)

4. Upgrades and downgrades

Upgrades are billed pro-rata for the remainder of the period; downgrades credit the difference to your account balance automatically. These plan changes are not "new orders" for the purposes of the money-back guarantee.

5. Chargebacks

Please contact us before disputing a charge with your bank — refunds through a ticket are faster than a chargeback investigation. Accounts with unresolved chargebacks may be suspended until the dispute is settled.

6. Your statutory rights

Nothing here limits your mandatory rights under EU or Greek consumer law, including your rights if the service does not conform to the contract. Disputes we cannot resolve together can be taken to the Greek Consumer Ombudsman — see section 17 of the Terms.